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In Tugrantentacion you will have the right to return any item within a period of 14 calendar days, from the day of receipt of the package. To return or change an item, contact us by writing an e-mail to:¨see art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users¨.

For hygiene reasons, returns of products related to personal care, lingerie, health and hygiene are not accepted. At Tugrantentacion we guarantee that the hygiene chain is respected and remains unchanged.

Return conditions:

  • Item must be unused and in the same condition that you received it.

  • The item must be in the original packaging with its original seal.

  • The item to be returned must be properly packaged for its return.

  • Returns of the same order in different shipments are not accepted.

If you decide to make an exchange or return because you do not like the product, the return shipping costs will be paid by the customer. In the event that a product is found to be defective or damaged, the return shipping costs will be borne by Tugrantentacion within a period of 14 days from the receipt of the package. In the event that 14 days are exceeded, the expenses will be paid by the client.

As these are intimate hygiene items, it is essential to send the item in its original packaging, so it is necessary to keep the original packaging to process the guarantee. Store the product in its original packaging and in another box. Thus, it will be protected in transport. You also need to include all the accessories.



Once the customer's return request is received, you will receive your refund within 15-20 calendar days. For the return, the same payment method with which you made the purchase will be used, unless another method is agreed.




At Tugrantentacion we guarantee that the items sold on our website work perfectly. You have 2 years to return any item that has a fault or manufacturing fault, although it will depend on the policy of each manufacturer. Tugrantentacion will be in charge of processing the guarantee with the manufacturer.

What is not included in the guarantee?

Deficiencies caused by negligence, blows, improper use or manipulation, improper tension, incorrect installation, or materials subjected to wear due to normal use are not included.

In accordance with article 114 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, are excluded from this guarantee statement the following sanitary products: condoms, lubricants, massage oils, cleaning and care items (such as disinfectants, talc, etc.), aphrodisiacs, etc.

Use of the guarantee

In those incidents that justify the use of the guarantee, the replacement of the article or reimbursement will be chosen, in the legally established terms. To make use of the guarantee, it is essential to present proof of purchase, invoice and contact via E-mail at:




If the purchased item suffers any damage or defect during the transport period, communication is necessary as soon as possible. If you detect any damage or anomaly in the package, do not open it and please contact us. (More detailed information inShipping Policy)

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